The Role:

The role of an Account Manager forms part of the Company’s commercial operations. The successful AM must be someone who enjoys meeting people and clients alike, supporting our company’s products and helping the operators have a flawless experience with Stakelogic. The organized and attentive to detail account manager will be the link that bonds the company to the operators, so having a good background of B2B relations is a must, cultivating strong, professional relationships with the clients.  The AM also ensures that both services and support being offered meets the Company’s and industry’s standards, remaining always compliant with what are Company policies and protocols.

Position objectives:

• Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products
• Monitor individual customer performance and ensure that marketing commitments are being adhered to
• Ensure that the individual customers are proactively targeted with the right action at the right time in their lifecycle (new high value customer, churning, lapsed, returning, big winners, etc.) to drive the growth and activity from high net-worth customers
• Monitor the performance on the market level, understand and act upon trends
• Initiate campaigns that will drive activity for high-net-worth customers, ensure that they are generated in a timely manner, results monitored and reported
• Being the middleperson between the company and the clients, making sure we remain adherent to company protocols
• Working closely with Sales and other departments, with a constant focus on delivering the very best customer experience
• Be a knowledgeable and strong ambassador of the company

What we are looking for:

• Excellent and extensive knowledge of the gaming industry, particularly in the commercial aspect of the industry
• Minimum 2 years’ experience in a B2B role
• Strong analytical and organisational skills
• Good communication and teamwork
• Ability to deal with different internal departments and the team
• Building strong relationships internally and externally
• Attention to detail and excellent time management
• Strong computer literacy
• Ability to take ownership
• Result-oriented.
• Strong troubleshooting and problem-solving skills.
• A sound level of judgment and professional conduct.

Stakelogic offers:

• New, Modern and Fun office with all amenities
• Creative and fast-growing iGaming products
• Open-door policy, with regular open and transparent communication
• Frequent 1-1s with managers, where personal and career progression is monitored
• Medical Health Insurance
• Health benefit contribution upon passing probation
• Fully functioning kitchen
• Beer Fridays
• Company events

Please apply by latest 15th May 2024!