The Role:

The Technical Support Specialist is part of a team dealing with technically more complex problems and events that could not be solved by Service Desk (Tier 1) and require more, in-depth advanced technical help.

Position objectives:

• IT system monitoring;
• Dealing with escalated software related problems and incidents;
• Overseeing all aspects of the incident management process from evaluation to resolution;
• Interacting with requestors and customers or vendors;
• Seeking known solutions and workarounds;
• Troubleshooting and remediation activities to identify what is causing the issue and how to fix it;
• Identifying methods to prevent similar problems in the future;
• Confirmation of performed investigation validity;
• Provide instructions to Service Desk (Tier 1) on newly occurring problems;
• Interface with Tier 3 support (infrastructure, database, and development) if a solution to the problem cannot be determined;
• Creating knowledge resources;

What we are looking for:

• At least 3 months experience in the related field
• Experience working in a team-oriented, collaborative environment
• Advanced knowledge and command of English
• Exceptional customer service orientation
• Understanding of ITIL framework and principles
• Good working proficiency in MS Office
• Good working proficiency in Kibana
• Ability to write simple SQL queries on MySQL, Postgres
• Ability to explore ElasticSearch indexes
• Experience with Unix shell terminal, server logs analysis
• High sense of responsibility, self-confidence and self-assurance
• Proven analytical, problem-solving, effective time management skills
• Strong and professional interpersonal communication skills, both verbal and written
• Strong critical thinking skills
• Ability to work in shifts, including nights, weekends and holidays

Position objectives:

• Education in Information Technology
• At least 6 months’ work experience in an IT technical support role
• ITIL certificate
• Knowledge of programming languages (Java, JavaScript)
• Experience in networking including TCP/IP, WAN and VPN
• Experience with SQL language (selects, joins, etc.)
• Experience with Docker
• Experience with Kafka
• Experience with Atlassian JIRA product

Stakelogic offers:

• New, Modern and Fun office with all amenities
• State of the art Live Casino Studio with the latest technologies
• Creative and fast-growing iGaming products
• Open-door policy, with regular open and transparent communication
• Frequent 1-1s with managers, where personal and career progression is monitored
• Medical Health Insurance
• Health benefit contribution upon passing probation
• Fully functioning kitchen
• Tea and coffee
• Company events

Please apply by latest 15th May 2024!